Delivery

The deliveries are assured by the services of Colissimo, from Monday to Saturday, either by colissimo relay according to the option chosen by the Customer during validation of its order in France or the international.

The delivery is made in the delivery address indicated by the Customer, being specified that this one has to be the address of residence of the Customer, the natural person of its choice or the legal entity (delivery to her company). The delivery can be made neither in hotels nor in post office boxes.

The orders are sent on average under four days, but the deadline can be extended until 6 working days. So that these deadlines are respected, the Customer has to make sure to have communicated the exact and complete information concerning the delivery address (such as, in particular: N of street, ship, staircase, access codes, names and/or numbers of intercom, etc.)..

The Site will deliver the orders for a maximum deadline of delivery of 12 (twelve) working days for a delivery aimed at Metropolitan France and aimed at 20 (twenty) working days for an international delivery from the day after the validation of the command. In case of overtaking of the delivery deadline, unjustified by a case of force majeure, the Customer can ask for the cancellation of the sale and obtain for a maximum deadline 14 (fourteen) days the refund of the sums paid on the occasion of the sale.

The indicated deadlines are indicative deadlines, corresponding to the average deadlines of processing and delivery. The Site cannot be held responsible for consequences due to a delay of routing not being of its fact.

DELIVERY AND RETURN

Within 15 days following the reception of his order, the Customer can ask for the refund of his order. The return of product is chargeable to the Customer and is made at its risks. The product must have returned to its original packing, to its home state, new, not open, not damaged (new, not open, damaged). The returns are made in the ESAT, 650 Avenue Blaise Pascal, 34170 Castelnau-le-Lez. It is advised to use a followed mail. In case of return, the Site disclaims all liability in case of loss of the product by the carrier appointed by the Customer.

The term of redemption of the Site towards the Customer in case of retraction of this one is 14  days, when the product for which the customer retracted, is got back.

The returns are possible only for products L.Saintenoy bought directly on the Site.

For lack of respect by the Customer of the present conditions, in particular the conditions of return or exchange, the Site cannot proceed to the refund of the concerned Products.


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